Refund & Exchange

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All sales with XMASAPPAREL are final. XMASAPPAREL is a ship-to-verify and consignment marketplace, meaning all items we carry and offer on this site are generally provided by independent owners. Once an item sells, either online or in one of our stores, the owner receives payment for their merchandise. Therefore, we are unable to process returns or exchanges.

If you have any questions with regard to the sizing or condition of a specific product on our site, please contact us before committing to purchase.

If your product is damaged or defective, please kindly email us with your issue along with your evidence. We will look into this issue and provide you with the best solutions suitable as soon as possible.

Refunds are only processed based on fulfillment errors, such as incorrectly shipped or missing items.

Please contact us if you have any questions.

Thank you for your understanding,